FAQ / INFO
What are your hours of operation?
Shop Hours Monday - Friday: 7am-8pm
Shop Hours Saturday & Sunday: 9am-8pm
Delivery Hours Monday - Saturday: 10am-6pm
Delivery Hours on Sunday: 10am-5pm
***These times reflect our office hours. Our cutoff time for same-day delivery orders is 5:00pm Monday - Saturday and 4:00pm on Sunday. However, you can still place next-day pre-orders up until closing time.
When is the latest time to put in an order for delivery?
For safety and consistency reasons, we stop taking same day delivery orders an hour before closing. So basically:Monday - Sunday: cutoff time is 5:00 pm
Is there a delivery fee?
At the moment, there is no delivery fee. However, there is a minimum order of $50. Thank you for your understanding.
How long is the average delivery?
We will make every effort to perform safe, yet speedy, deliveries. We anticipate orders to take approximately 45 minutes to one hour; however, occurences such as traffic, weather, and local events may increase delivery time. Again, we will make every effort to be as safe and fast as possible.
Is there a minimum amount for a delivery?
Yes, the minimum amount for delivery is $50. We apologize for any inconvenience.
What is a pre-order?
A pre-order is an order placed at least a day in advance. Pre-orders must be placed by the cutoff time on the previous day. For example: if you were going to pre-order for Friday, you would have to have your order placed before the end of Thursday.. With pre-ordering you can insure that your delivery will come at a more specific time and will receive priority delivery!
Do you have a referral program?
If you refer a patient to our delivery service, we will give you 10% off your next delivery order or purchase from the store!
What happens when I miss my scheduled delivery?
Missed scheduled deliveries can be quite a hinderance to our business. As such, we impose a ten dollar ($10) restocking fee to every missed delivery order. The restocking fee will be added to future orders, or can be payed upon redelivery. After three missed scheduled deliveries, you will no longer be eligible for delivery from IV Delivery. SO PLEASE MAKE SURE YOU ARE AT THE DELIVERY LOCATION DURING THE QUOTED TIME!
Do I need my doctor's recommendation?
No, you do not need you doctor's recommendation, all you need is a valid ID and to be over 21. However, if you do have your doctor's rec. and a valid CA ID, feel free to let us know so we can verify you and give you 10%OFF of your medical marijuana purchases. With a valid doctor's rec. and a valid CA ID you only need to be 18 years of age.
Do you still accept jars?
Unfortunately, we have discontinued our Jar Recycle Program. We will gladly dispose of your jars, but we cannot offer any type of reimbursement or credit towards future purchases. We apologize for any inconvenience this may cause.
Will I still receive my military or senior discount?
Yes, if you are over the age of 65 or have served in the military, we can offer you a 10%OFF of your purchases or most items.
Can I pay with a credit card?
Due to the nature of the medical marijuana industry, we are unable to accept credit cards, debit cards, personal checks, or EBT. Also, we cannot accept foreign currencies.
KNOW YOUR RIGHTS!
Be Smart! Many arrests for cannabis possessions are due to traffic violations and noise complaints.
Travel Safely! Do not smoke and drive. If you travel with cannabis, make sure you keep it in the trunk and make sure your vehicle is up to code.
Be Discreet. Try not to smoke where others can see you and never leave cannabis items in plain view.
Search Warrants! Do not let an officer into your home without a search warrant. Check the address, the date,(which should be quite recent) and the judge's signature. If law enforcement knocks on your door, step outside and close the door behind you while you find out why they are there. Do not leave the door open.
Exercise your rights! There are three levels of police interaction and safe ways to handle each encounter.
"Casul Conversation" Ask if you are being detained. If not walk away.
"Detention" If you are being detantied, ask why! Make them cite the law and remember what they say.
"Arrest" Say " I choose to remain silent and I want to see a lawyer" while remembering to remain silent.
BE SMART AND MEDICATE SAFELY!
SAFE AND DISCREET DELIVERY.
We are a nonprofit for Mutual Benefit Corporation and are able to operate through the Compassionate Use Act of 1996 which, effective as of November 6, 1996, decriminalized the cultivation and use of marijuana by seriously ill individuals upon a physician's recommendation ("Proposition 215") by providing that "Section 11357 [of the Health and Safety Code], relating to the cultivation of marijuana, shall not apply to a patient, or a patient's caregiver, who possesses or cultivates marijuana for medical purposes of the patient upon the written or oral recommendation or approval of a physician.
WEIGHT CONVERSION:
Our eighths (1/8TH) are weighed out to three-and-a-half grams (3.5G).
Our ounces (OZ) are weighed to twenty-eight grams (28G).
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DO YOU KNOW YOUR RIGHTS?
If an officer says:" Do you mind if I look in your purse, bag, car or home?"
You say: " I do not consent to a search."
If the officer says: "Why not? Do you have something to hide?"
You say: I believe in my Constitutional right to privacy and I do not consent to a search."